Today a customer came in, she brought her grandkids. They all got books and a couple movies. Checked everything out and home they went. A few minutes later, I received a call...she had forgotten her "on hold" movies! Could she come back and get them? 'Of course" I said! I checked out the movies and waited by the door until she came...I quick ran out so she wouldn't have to park and handed her her movies. She was so happy to be able to "grab & run". We always aim to please! What does your library do for you?